FAQ

Q: Are you a factory ?
A: We are a factory

Q: Can you make customized items?
A: Yes, we provide custom service

Q: Can I get samples first of my own design, and then start the order?
A: Yes, of course. We charge you mould fees and will send real samples for your checking with shipping fee on your side.
After your confirmation, then will start the order

Q: Should I need to pay the mold cost again when we reorder next time?
A: No, you do not need to pay for the mold again, it will be used for a long time.

Q: What is your payment terms?
A: We support T/T, paypal, western union, credit card. Full payment for small order, 30% deposit, 70% balance before shipment.

 

Q: How many days needed for production?
A: Normally 3-5 days for ODM design, and 15 days for OEM design and according to your quantity.

Q: How can I trust you and your company?
A:  we are focusing on the long term relationship with customers, we have worked
with thousands of customers since company built , customers always make highly complimentary remarks